What you will do:

  • Master system functionality and remain current with new product updates
  • Maintain a good understanding of the client's business
  • Proactively assess solution specifications and recommends solution changes that optimize value
  • Develop new feature notices and product update overviews
  • Meet project implementation targets
  • Complete required training and development objectives within the assigned time frame
  • Monitor customer support for technical solutions implemented
  • Assist with creation, review and editing of new and revised training materials and presentations
  • Plan, design and create instructional materials to support the product
  • Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of documentation
  • Travel periodically (up to 25%) based on customer and business need

What we expect:

  • Minimum of 2 years in a software (preferably SaaS) training role that includes involvement in client implementations and go-lives
  • Demonstrated client management skills
  • Capacity to learn quickly and apply recently acquired knowledge
  • Strong communication skills (written, verbal, presentation9, with the ability to explain technical subjects to non-technical end user personnel
  • Critical thinker with problem solving expertise
  • Self-motivation
  • Ability to master new product updates
  • Great communication and reporting skills
  • Ability to successfully work under tight project deadlines
  • Ability to relay concepts and implementations at human level
  • Perfect English
  • Good Estonian
  • A team player who enjoys technical challenges within a fast paced environment
  • Sound judgment in successful task planning and execution
  • Communication the highest standards of professionalism in his/her work habits
  • Bachelor's degree in Computer Science or related field
  • 3+ years prior management of IT operations
  • Strong organizational skills coupled with excellent multitasking abilities

What we offer:

  • A position in a fast-crowing international company
  • A fun and challenging job
  • A competitive salary
  • A great team
  • A brand new MacBook
  • Lots of awesome company parties and events

What we value:

  • We build a solution
  • We always deliver (keep calm and deliver)
  • We are entrepreneurs
  • We respect design
  • We dare to dream
  • We don’t hire jerks (we try really, really hard not to hire jerks)

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