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Implementation Manager
job requirements
Tallinn, Estonia
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What you will do:
Master system functionality and remain current with new product updates
Maintain a good understanding of the client's business
Proactively assess solution specifications and recommends solution changes that optimize value
Develop new feature notices and product update overviews
Meet project implementation targets
Complete required training and development objectives within the assigned time frame
Monitor customer support for technical solutions implemented
Assist with creation, review and editing of new and revised training materials and presentations
Plan, design and create instructional materials to support the product
Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of documentation
Travel periodically (up to 25%) based on customer and business need
What we expect:
Minimum of 2 years in a software (preferably SaaS) training role that includes involvement in client implementations and go-lives
Demonstrated client management skills
Capacity to learn quickly and apply recently acquired knowledge
Strong communication skills (written, verbal, presentation9, with the ability to explain technical subjects to non-technical end user personnel)
Critical thinker with problem solving expertise
Self-motivation
Ability to master new product updates
Great communication and reporting skills
Ability to successfully work under tight project deadlines
Ability to relay concepts and implementations at human level
Perfect English
Good Estonian
A team player who enjoys technical challenges within a fast paced environment
Sound judgment in successful task planning and execution
Communication the highest standards of professionalism in his/her work habits
Bachelor's degree in Computer Science or related field
3+ years prior management of IT operations
Strong organizational skills coupled with excellent multitasking abilities
What we offer:
A position in a fast-crowing international company
A fun and challenging job
A competitive salary
A great team
A brand new MacBook
Lots of awesome company parties and events
What we value:
We build a solution
We always deliver (keep calm and deliver)
We are entrepreneurs
We respect design
We dare to dream
We don’t hire jerks (we try really, really hard not to hire jerks)
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